Talent Infusion "Where Talent Meets Opportunity"

Japan and Asia - The speed of change in this region demands innovative talent solutions.

Talent Infusion has the hands-on experience to offer you flexibility - allowing you to acquire and use your talent in ways that fit your needs and timing.

Why Talent Infusion?

- Exciting opportunities with leading companies
- Industry and market insight
- Career counseling with experienced consultants
- Enthusiastic and professional support throughout the process

Management-on-Demand:
Interim roles for executives and managers

- Engage yourself for a fixed-term assignment
- Provide expertise during a project, a period of intense transition or sudden change
- Launch a new division, service or product

Talent-on-Demand:
Challenging roles for staff-level professionals

Technology
- System architects, software engineers and programmers
- ERP implementation and support specialists
network, server, security and telecom engineers
- Project managers: development and infrastructure

Finance & Accounting
Accountants / Auditors / Project leaders

Human Resources
Generalists / Internal recruiters / Compensation and benefits

Talent Infusion

Head Office

Japan

Main Industry

Human Resource and Recruitment

President / Managing Director

Jeffrey Swartz

Founded

2009

Company Size

10+

URL

www.talentinfusion.com

Helpdesk Engineer

Junior Level | Talent Infusion

Essential Functions and Responsibilities:
- Log all incidents and calls on Remedy (with appropriate categorizations) and assign to appropriate support groups If needed.
- Tracking of incidents to closure.
- Investigate and resolve computer software and hardware problems of users.
- Provide basic support and information to users; receive calls from users requiring software assistance; provide on-line guidance to assist the user; provide other information such as status of service requests etc.
- Assess and escalate appropriate support related issues to vendors.
- Handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
- Develop databases, spreadsheets, presentations and reports utilizing desktop software; generate regular and ad hoc reports for Sr. SA’s and Management.
- Precisely deliver Daily, Weekly and Monthly reports.

Selling Points

Small friendly environment
Daily use of English skills
Clear opportunity to have work / life balance

Certifications and Special Requirements

Experience
- Minimum of 2 Yr experience in performing Helpdesk related tasks and services.
- Computer systems including networks, personal computer hardware/software,
fax / modems, and printers.
- Operating systems including Windows 2000, XP.
- Application software: Microsoft Office, Symantec Antivirus Etc.
- Capabilities and specifications of software packages used within RB regional / country business.
- Computer policies and procedures.

Preferred Knowledge and Skill Qualifications:
- Experience in using Remedy desirable.
- MCP, MCSA, ITIL certifications.