FAE - Optical

Technical interface between sales, customer, and divisions. Assist account manager in presenting to customers and answering technical questions for all products in their portfolio. Represent customer technical needs to the division. Assist in providing market trends and product needs to divisoin. Training of sales and manufacturer’s reps as required. Key player in winning design slots.
KEY RESPONSIBILITIES:
- A lead technical representative to the customer for all company products (Optical components, modules, and subsystem, such as Amplification/EDFA, Dispersion Compensation, line-card)
- Present all products to customer
- Prepare application notes for customers to assist in the use of our products
- Assist customers in lab environment or field set up, troubleshooting, and maintenance
- Provide market trends and needs analysis
- Assist sales in providing technical information to customers and assessing customer requirements
- Provide technical responses to customer RFQ’s
- Train sales on all products and their application
- Design Wins
- Resolution of quality issues, key liaison between internal teams and customers

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